WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients.

WELL Health Technologies has built an innovative practitioner enablement platform that includes comprehensive end to end practice management tools inclusive of virtual care and digital patient engagement capabilities as well as Electronic Medical Records (EMR), Revenue Cycle Management (RCM) and data protection services. WELL Health Technologies, uses this platform to power healthcare practitioners both inside and outside of WELL Health Technologies’ own omni-channel patient services offerings. 

WELL Health Technologies owns and operates Canada's largest network of outpatient medical clinics serving primary and specialized healthcare services and is the provider of a leading multi-national multi-disciplinary telehealth offering. WELL Health Technologies is publicly traded on the Toronto Stock Exchange under the symbol "WELL". 

To learn more about the company, please visit: www.well.company.

The opportunity

Reporting to the VP, Business Transformation, we are seeking a Senior Director, Business Transformation to lead enterprise-wide initiatives that harness our Data Analytics, Automation, and AI platform to deliver measurable business value. In this role, you will identify high-impact opportunities, define business and technical requirements, design scalable processes, and drive adoption of data-driven, automated solutions that enhance efficiency, quality, and outcomes.

You will own transformation initiatives end-to-end—from opportunity identification and business case development to process design, implementation, adoption, and performance tracking—ensuring they deliver sustainable improvements. Partnering closely with leaders across Data, Technology, Risk, Finance, Operations, and other business units, you will translate strategic priorities into actionable initiatives, ensuring alignment with enterprise objectives.

This role operates at the intersection of strategy, operations, and technology, offering the opportunity to shape how the organization leverages data, automation, and AI to drive performance, improve decision-making, and scale transformative solutions across the enterprise.

This is an existing, fully remote role based anywhere in Canada.

Who you are

This role is ideal for a consulting Manager or Senior Manager ready to step into industry leadership, with an increased title, autonomy, and the chance to drive enterprise-wide transformation that truly shapes how the organization operates and makes decisions.

As a hands-on enterprise transformation leader, energized by the opportunity to shape and deliver large-scale change, you are looking for a role that operates at the intersection of strategy, analytics, and execution. You excel at framing complex business challenges, designing end-to-end solutions, and driving their implementation, taking full ownership of initiatives that generate measurable enterprise value.  

You thrive in cross-functional environments, working seamlessly with business and technical teams. You think in terms of operating models, process design, data flows, automation logic, and adoption strategy. Structured, analytical, and outcomes-driven, you lead complex initiatives that require influence, coordination, and change management across multiple stakeholders. You prioritize based on business value and feasibility, measuring success through adoption, efficiency gains, risk reduction, and financial impact. You thrive in applying AI and automation tools to solve complex problems, and are at the forefront of the latest tools and advances in the AI space.

What’s in it for you

Ownership. As the execution partner to the VP Business Transformation, you will be empowered to turn strategy into execution. You will lead initiatives that improve how the organization operates by leveraging data, automation, and AI to drive efficiency, improve decision-making, and reduce operational risk. Your work will have a direct and measurable impact on business performance, productivity, and scalability.

Influence. Acting as the bridge between business and Data/AI teams, you will be a hands-on transformation leader. This is a high-visibility role offering measurable impact, and organization-wide influence and growth as you shape how the organization leverages its data platform, analytics capabilities, and automation tools. You will influence process design, automation strategy, data utilization, and operating model improvements across multiple business functions.

Career development. This role provides broad exposure to enterprise operations, analytics, automation, and strategic initiatives. As the organization continues to expand its data, automation, and AI capabilities, this role will provide opportunities to grow into enterprise transformation leadership, strategy, or operational leadership roles with increasing scope and organizational impact.

You will:

• Lead enterprise transformation initiatives. You will identify and prioritize high-impact opportunities where data analytics, automation, or AI can improve operational efficiency, decision-making, or business outcomes. You will work with business leaders to define problems, quantify opportunities, and build business cases and implementation plans. You will lead initiatives from concept through implementation and adoption, ensuring measurable results are delivered.
• Define business requirements and solution design. You will translate business needs into structured requirements, process designs, automation logic, and analytical use cases. You will document current-state and future-state processes, define controls and governance requirements, and support solution design in collaboration with Data and Technology teams.
• Document and improve business processes and operating models. You will document and refine business processes, automation rules, controls, and target operating models. You will apply process improvement methodologies such as Lean or Six Sigma to eliminate waste, reduce manual work, and improve process consistency and quality.
• Collaborate across Data, Technology, and business teams. You will work closely with Data Engineering, Analytics, Technology, Risk, and business teams to ensure solutions are scalable, secure, and aligned with governance and compliance requirements. You will partner on data platform initiatives, including data structures, integration patterns, and analytical models.
• Drive adoption and change management. You will support implementation through training, communication, and change management activities to ensure the successful adoption of new processes and tools. You will track and communicate outcomes, including ROI, adoption metrics, performance improvements, and operational efficiency gains.

Here's what you bring:

• The experience. You have experience leading transformation initiatives, business process improvement programs, or strategic analytics initiatives, with a strong focus on delivering measurable business outcomes. You are comfortable working across business and technology teams to implement process, analytics, or automation solutions.
• The process and transformation expertise. You have strong skills in business process mapping, requirements gathering, operating model design, and defining automation logic. You understand process improvement methodologies and have experience implementing workflow, automation, or analytics-driven process improvements.
• The data and automation platform understanding. You have an understanding of data platforms and analytics tools, and experience working with data teams to define requirements for reporting, analytics, automation, or AI use cases. Experience with modern data platforms such as Snowflake is considered an asset.
• The stakeholder leadership capability. You have strong stakeholder management and communication skills and are comfortable influencing leaders and working across cross-functional teams. You can translate technical concepts into business language and align teams around common goals and outcomes.
• The delivery mindset. You have demonstrated experience delivering complex initiatives and driving change across organizations. You are structured, analytical, and results-oriented, with a strong focus on execution, measurement, and continuous improvement.

Why join us?

Healthcare is our sector, and we know that for WELL to be a winning team, we must provide an open environment to prioritize health and wellbeing and multiple resources to discuss mental, physical, and psychological needs openly. From the CEO to the newest hire, everyone comes together as part of our culture of respect, openness, support, and communication. We unite to empower each other to be the best we can be.

We recognize that the best way to serve our diverse patient communities is by reflecting that diversity. With almost 65% of our team members identifying as female and 70% of our leadership identifying as a visible minority, we are proud of our diverse, equitable and inclusive organization.

Apply now

Interested in applying but worried you don't have it all? At WELL, we know not everyone gains their experience following a traditional path. If you share our values, want to make a difference in healthcare technology solutions, and meet 70% of the qualifications, we encourage you to apply. Express your interest here.

What you can expect from our interview process:

• A virtual interview with a Talent Advisor discussing your interest in the role and your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview. 
• A 1-hour virtual interview with the VP, Business Transformation. This is an opportunity to learn more about the initiatives you will be working on and share how your leadership style aligns with the needs of the business.
• A 30-minute meeting with the Senior Vice President of Technology Services to gain further insights into the growth strategy.

Compensation

The salary range for this position is $175K – $180K. The salary will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.

Read more about us: https://stories.well.company/ 

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